Gosaath1. No fee or commission at present
Downloading the apps, creating an account, finding rides and vehicles, and sending requests are free. At present Gosaath charges no booking fee, commission, subscription, cancellation fee or any other fee to any passenger, renter, captain or owner, and takes no share of any fare or rent. If this changes, Gosaath will give notice first; see If Gosaath introduces fees.
2. Payments go directly between users
- Passengers pay the fare or seat price (and any tip they choose to give) directly to the captain, and renters pay the rent and any deposit directly to the owner, in cash or by UPI, person to person, or by another method they agree.
- Payment is due as agreed between the users. For rides, this is normally at the end of the ride.
- All amounts are in Indian rupees.
3. Gosaath is not a party to payments
- Gosaath does not collect, receive, hold, process, transfer, escrow, guarantee or refund any fare, seat price, rent, advance, deposit, tip or other payment between users. Not a single rupee passes through the Gosaath app. There is no in-app payment, no wallet, no stored balance and no account in which users' money is kept.
- Gosaath is not a bank, a payment aggregator or a payment system operator, and is not responsible for the working of any UPI app, bank or payment network.
- Problems with a UPI or bank transfer (for example, a payment that is debited but not received, or sent to the wrong person) must be raised with your bank or UPI app.
4. How prices are shown
- Prices shown are estimates. The app works them out from the rates set for the service area and the distance. The final amount is agreed between the passenger and the captain, or between the renter and the owner.
- Quick Rides: before you book, the app shows an estimated fare calculated from the rates set for the service area and the trip distance.
- High demand: when few captains are online, Quick Ride fares can be higher (at present 1.25×, never more than the limit allowed by law). The app labels these fares “High demand” and shows the estimate, including the multiplier, before you book. The whole fare is paid directly to the captain; Gosaath receives no part of it. See the Ride & Long Ride Terms.
- Long Rides: the captain sets a price per seat within the range the app allows for that distance.
- Rentals: the owner sets the length of one rental (1 to 24 hours), the rent for it, the kilometres included and the charge for each extra kilometre. The app shows an estimate for the time you choose.
- Extra costs such as tolls, parking, fuel, waiting or a change of route must be agreed between the users before they are incurred. No captain or owner may demand more than the amount shown or agreed.
- Captains and owners are responsible for any tax on the amounts they receive.
5. Cancellations and no-shows
- Captains, passengers, owners and renters may cancel before a ride or rental starts. Please cancel in the app as early as possible.
- Gosaath charges no cancellation fee. A charge for a late cancellation or a no-show can apply only if the users agreed it between themselves beforehand, and it is settled only between them.
- Gosaath may limit or suspend accounts that cancel, or fail to turn up, again and again.
6. Refunds
- Because Gosaath does not receive the money, it cannot and does not refund any fare, seat price, rent, advance, deposit or tip. Any refund is solely between the person who paid and the person who received the payment.
- If you believe you were overcharged, or a ride or rental did not happen as agreed, first contact the other user through the app. If that does not work, report it to Gosaath support or the Grievance Officer. Gosaath can help both of you talk it through and may take action against the account concerned, but it holds no money, cannot pay or recover money for you and is not liable for it.
- If you have been cheated, report it to the police or, for online or UPI fraud, call 1930 or use cybercrime.gov.in, and inform your bank at once.
7. Rental deposits and damage charges
Whether a security deposit is taken, how much it is, and when and how it is returned are agreed only between the owner and the renter. Charges for damage, fuel, extra kilometres or late return are also only between them. Gosaath is not responsible for any deposit or charge. Always give and take a written receipt. See the Rental Terms.
8. Receipts and taxes
Gosaath does not issue invoices or receipts for fares or rent, because it does not receive them. If you need a receipt, ask the captain or the owner. Every user is responsible for their own taxes, including income tax and any GST that applies to them.
9. If Gosaath introduces fees
- At present Gosaath charges no fee or commission. If Gosaath decides to introduce a fee of its own in future (for example, a booking fee or a subscription), it will first update this page and give notice in the app, and the amount and what it is for will be shown clearly before you agree to pay.
- No fee will apply to anything done before that notice, and you may stop using Gosaath if you do not agree to a fee.
10. Payment safety
- You never need to enter your UPI PIN to receive money. A request to "enter your PIN to receive" is a scam.
- Check the payee's name in your UPI app before you pay, and pay only the captain or owner you are dealing with.
- Never share an OTP, UPI PIN, card number, CVV or bank password with anyone, including someone who says they are from Gosaath. Gosaath will never ask for them.
- Report fraud at once to your bank and on 1930 or cybercrime.gov.in.
11. Payment disputes
A dispute about a payment is between the users involved. Gosaath can help mediate (help both sides talk it through) through support or the Grievance Officer, and will share the relevant records with the police, a consumer commission or a court on a lawful request. Gosaath holds no money, so it cannot pay, refund or recover any amount, and it is not liable for the outcome. To complain about Gosaath itself, see Grievance Redressal & Contact.