1. What these terms cover

These Ride & Long Ride Terms apply to every Quick Ride and every Long Ride arranged through Gosaath, including Long Ride offers, seat requests and ride requests posted on the ride board. They add to the Terms of Use and, for captains, the Captain Terms & Responsibilities, which also apply. Words defined in the Terms of Use have the same meaning here.

2. A ride is an agreement between captain and passenger

Each ride is a contract made directly between the captain and the passenger. Gosaath is not a party to it, is not a carrier, and does not provide, operate or control the ride.
Captains are independent. They choose whether to go online, which requests to accept, and which journeys to offer. They are not employees or agents of Gosaath and are not required to work any hours.
Gosaath does not own or inspect the vehicles, and does not supervise the route, the driving or the conduct of anyone during the ride. The safety tools described below help users but do not make Gosaath responsible for the ride.

3. Quick Rides

Quick Rides are short rides by bike or auto inside the service areas shown in the app, where the area offers that vehicle.
When a passenger books, the app sends the request to the captains on duty nearest to the pickup first, and then to other captains on duty nearby. A ride is arranged only when a captain accepts it. If no captain accepts in time, the request ends and no ride is arranged; the passenger may try again.
A passenger may book for someone else by giving that person's name and mobile number, with their permission. The captain may call that person, and the passenger who booked remains responsible for the booking.
Matching depends on which captains are online and nearby. Gosaath does not guarantee that a captain will be available, or any pickup or arrival time. Times and distances shown are estimates.
A captain may decline any request, or let it pass, without giving a reason.

4. Boarding checks and the start code

Before the ride starts, the passenger must check that the captain's name and photo, the vehicle model and the number plate match what the app shows and, where the law requires it, that the vehicle is a commercial (yellow-board) vehicle.
When a captain accepts a Quick Ride (or a ride request from the board), the passenger's app shows a private 4-digit start code. The passenger tells it to the captain only after these checks match, and the captain enters it in the Captain app. The ride starts only with the correct code. Starting a ride with the code confirms that both have checked each other.
The passenger must never share the start code in a chat, with anyone other than the captain at the pickup, or before the checks match. The captain must never start a ride without the passenger present.
If anything does not match, or if either person feels unsafe, they must not start the ride, should cancel it in the app and should tell Gosaath.

5. The booked route, wrong-route alerts and SOS

On a Quick Ride, the passenger and the captain both see the road route the passenger booked. The captain must follow it unless the passenger asks for or agrees to a change, or the road is closed or unsafe.
During the trip, the passenger sees the captain's position live. If the captain goes well off the booked route for a while, the passenger's app shows a wrong-route alert asking whether they are safe, and the captain is warned. If the passenger does not answer, or chooses to, an SOS is sent to the passenger's emergency contacts who use Gosaath.
A passenger can also send an SOS at any time from the live ride screen. Emergency contacts who use Gosaath then see the passenger's live location and the ride details until the trip ends, and the SOS is recorded for Gosaath's team.
These tools depend on phones, GPS, the internet and the app running, and may not detect every problem or work every time. Gosaath is not an emergency service and does not monitor rides live. In an emergency, call 112 first. See the Safety centre.
Long Rides do not have live tracking or wrong-route alerts.

6. Fares, extra amounts and payment

Quick Rides: the app shows an estimated fare before booking. It is calculated from the rates set for that service area and vehicle (a base fare that includes the first kilometres, a rate for each further kilometre, and a minimum fare) and the road distance. The final amount is agreed between the captain and the passenger.
High demand (surge) pricing: when only a small share of the captains approved for a vehicle are online in a service area (at present, fewer than 30%), Quick Ride fares for that vehicle in that area are multiplied by a surge factor (at present 1.25×). The app marks such fares “High demand” and always shows the estimated fare, including the multiplier, before you book; the multiplier does not change after you book. The surge factor will never exceed the limit allowed by law (under the Motor Vehicle Aggregator Guidelines, 2025, twice the base fare), and the whole fare, including the surge part, is paid directly to the captain; Gosaath receives no part of it.
Extra amount: while the app is finding a captain, the passenger may choose to add an amount to the offer, up to ₹500 in total for one booking, to make it more attractive to captains. The amount added is shown to captains and becomes part of the fare. It is voluntary and is paid directly to the captain with the fare; Gosaath receives no part of it. A passenger may also give the captain a tip directly if they wish.
Long Rides: the captain sets a price per seat within the range the app allows for that distance. The passenger sees the price per seat and the total before requesting, and pays the captain directly for the seats.
Any other cost, such as tolls, parking, extra waiting or a change of route, must be agreed between the captain and the passenger before it is incurred. A captain must not demand more than the fare shown or agreed.
The passenger pays the captain directly, in cash or by UPI, person to person, normally at the drop. Gosaath does not collect, hold, process, transfer or refund any fare, seat price or tip. Not a single rupee passes through the Gosaath app. At present Gosaath charges no fee or commission. Any refund or dispute about money is between the passenger and the captain; Gosaath can help them talk it through but holds no money. See Payments, Cancellations & Refunds.
The captain alone is responsible for any tax on the fare.

7. Long Rides

A captain offers a journey between towns with the route, stops, date, time, vehicle, seats and price per seat. Only one live offer per captain is allowed at a time.
A passenger requests seats. With each request the passenger chooses how long the captain has to answer: until one hour before the ride leaves, or a number of hours. A seat is booked only when the captain accepts. A request that is not answered in time lapses, and the passenger may then request another ride. A passenger may have only one waiting seat request at a time.
A Long Ride request needs only a live photo; no other document is asked for. With the first seat request each day, the passenger takes a live photo with the phone's front camera (gallery photos are not accepted); the same photo goes with the passenger's other requests that day. If other people travel on the requested seats, the passenger adds each of them with their name and a live photo taken with their permission. The place where each photo is taken is saved with it. Only the captain of that request sees them, while it is waiting or booked, and the Gosaath team may review them (for example, to check a complaint or misuse); they are deleted automatically 7 days after the ride's departure time. The captain must not save, copy or share them.
Passengers do not see or receive the captain's phone number. They talk to the captain in the in-app chat. The captain can see the passenger's phone number and may call them to fix the pickup.
After the captain confirms, the passenger sees the captain's full name and photo, the vehicle and its number plate, and must check them before getting in.
A passenger may post a ride request when no ride fits. Verified captains with an approved bike or car can see it, with the passenger's name and phone number, and may call. It stays open until the end of the travel day, or for the hours the passenger chose. If a captain accepts it, the ride starts with the passenger's start code.
The exact meeting point, pickup time, luggage and stops are agreed between the captain and the passenger, preferably in the app chat.

8. Private vehicles, permits and cost-sharing

Important: whether a vehicle may be used to carry passengers, and on what terms, depends on the law and on that vehicle's registration and permit. This is the captain's responsibility, not Gosaath's.

Under the Motor Vehicles Act, 1988, a vehicle used to carry passengers for hire or reward generally needs to be registered as a transport vehicle and covered by a permit, and may need to display a yellow (commercial) number plate, unless the law in force (including any notification of the Government of Andhra Pradesh) allows otherwise.
A captain who uses a private (non-transport) vehicle must do so only in a way the law allows, for example sharing only the actual cost of a journey the captain is making anyway, where such cost-sharing is permitted. The captain must not run a private vehicle as a taxi.
Captains must hold insurance that covers the way they use the vehicle, including any passengers. Many private-vehicle insurance policies do not cover carrying passengers for hire.
Gosaath does not check, and makes no promise about, whether any vehicle, permit or ride is lawful. Any fine, penalty, seizure, claim or other consequence of using a vehicle unlawfully is the sole responsibility of the captain (and, where applicable, the vehicle's owner).

9. Captain's duties on every ride

Hold a valid driving licence for the vehicle class, and a valid RC, insurance, PUC certificate and any permit or fitness certificate the law requires, and use only the vehicle approved in the app.
Drive safely and lawfully, without alcohol or drugs, and without holding or using a phone while driving.
On a two-wheeler, make sure you and your passenger both wear helmets, and carry only one pillion passenger. In other vehicles, carry no more passengers than the vehicle is registered for.
Start only with the start code, follow the booked or agreed route, and drop the passenger at the booked or agreed point.
Collect only the fare shown or agreed, and treat passengers with respect and keep them safe.

The full list is in the Captain Terms & Responsibilities and the Rules, Safety & Responsibility.

10. Passenger's duties on every ride

Do the boarding checks, and share the start code only with the right captain, at the pickup.
Wear a helmet or seat belt, follow the captain's reasonable safety instructions, and do not ask for anything unlawful or unsafe.
Be on time, look after your belongings, and pay the fare shown, including any amount you added.
Do not damage the vehicle. You are responsible for any damage you cause.
Use the SOS only when you need help, and answer a wrong-route alert truthfully.

11. Cancellations, delays and no-shows

Quick Rides: a passenger may cancel while the app is finding a captain ("Cancel booking") or after a captain has accepted (in My rides). A captain may cancel an accepted ride from the trip screen. The other person is told at once.
Long Rides: a passenger may cancel a waiting request or a confirmed booking; the seats are then given to others. A captain may decline a request, or cancel an offer, and everyone who asked for or booked a seat is told.
Cancel in the app as early as possible so the other person can make other plans.
Gosaath does not charge any cancellation fee. Any charge for a late cancellation or a no-show is only between the captain and the passenger, and only if they agreed it beforehand.
Gosaath may limit or suspend accounts that cancel, or fail to turn up, again and again.
Delays, traffic, weather, road closures, breakdowns and changes of plan are not Gosaath's responsibility. If a vehicle breaks down, the captain should help the passenger find a safe alternative where reasonable.

12. Luggage, goods and prohibited items

Passengers may carry reasonable personal luggage that fits safely in the vehicle, as agreed with the captain. A captain may refuse luggage that is too large or unsafe.
Gosaath is for carrying people, not for transporting goods or parcels for hire.
No one may carry weapons, explosives, inflammable materials, drugs, alcohol in breach of the law, contraband, animals without the captain's agreement, or anything illegal or dangerous.
Each person is responsible for their own belongings. Gosaath is not responsible for any loss of or damage to luggage or goods.

13. Accidents, injury and insurance

If there is an accident, first make sure everyone is safe, call 112 (or 108 for an ambulance), and get medical help for anyone injured.
Under section 134 of the Motor Vehicles Act, 1988, the driver of a vehicle involved in an accident must take reasonable steps to secure medical attention for anyone injured and must report the accident to the police as soon as possible, and in any case within 24 hours.
Claims for death, injury or damage arising from a road accident lie against the driver, the owner and the insurer of the vehicle involved, including before the Motor Accidents Claims Tribunal. Gosaath is not the owner, driver, operator or insurer of any vehicle and is not liable for any accident.
Gosaath does not provide insurance for any ride. Captains must hold the insurance the law requires.
Please tell Gosaath about any accident. On a valid legal request, Gosaath will share the relevant ride records with the police, a tribunal or an insurer.

14. Lost and found

If you leave something behind, contact the other user through the app chat while it is available (ride chats are deleted 14 days after the ride ends), or write to Gosaath support. Gosaath may try to help the two of you get in touch, but it does not keep, search for or return lost items, and it is not responsible for them.

15. Ratings and feedback

After a Quick Ride, the passenger may rate the captain and leave a message. Ratings must be honest and fair. Gosaath may use ratings, feedback, safety alerts and complaints to keep the Platform safe, including by limiting or suspending accounts with poor ratings or serious complaints.

16. Sharing a ride

You can share a link to a Long Ride. Anyone who has the link can see the ride's route, date, time, seats and price, but not phone numbers or email addresses. "Share live trip" and "Share trip details" send the ride details and, for a Quick Ride, a link to your location at that moment, to whoever you choose. Share them only with people you trust.

17. Responsibility and liability

The sections of the Terms of Use on users' sole responsibility, assumption of risk, release, no warranties, limitation of liability and indemnity apply to every ride. In short, to the maximum extent permitted by law, the captain and the passenger are responsible for the ride and for everything that happens during it, and Gosaath is not liable for it. Nothing in these terms excludes any liability that cannot be excluded under applicable law.