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Gosaath legal

Rules, Safety & Responsibility

Community guidelines for everyone who uses Gosaath

In short

Gosaath connects independent people. Nobody from Gosaath travels with you, inspects the vehicle or supervises the trip, so each person is responsible for their own conduct and their own safety choices.

Follow the law and these rules, be respectful, and check the person and the vehicle before every ride or rental. Gosaath may warn, suspend or permanently ban anyone who breaks them. In an emergency, call 112 first.

On this page 12 sections
  1. About these rules
  2. You are responsible for yourself
  3. Rules for everyone
  4. Rules for captains
  5. Rules for passengers
  6. Extra rules for Long Rides
  7. Extra rules for rentals
  8. Safety tips
  9. Emergencies and helplines
  10. Reporting a problem
  11. What happens if rules are broken
  12. Gosaath's checks are limited

1. About these rules

These rules apply to everyone who uses Gosaath: captains, passengers, owners and renters. They form part of the Terms of Use, so breaking them is a breach of the Terms. They add to, and do not replace, the law, the Ride & Long Ride Terms and the Rental Terms.

2. You are responsible for yourself

  • Captains, owners, passengers and renters are independent people. They are not employees, agents or representatives of Gosaath.
  • Gosaath does not travel with you, does not inspect vehicles, does not supervise rides or rentals, and cannot control what other people do.
  • Every decision to offer, accept, take, give or cancel a ride or rental is your own. You may refuse any person, ride or vehicle you are not comfortable with.
  • You are solely responsible for your own conduct, your documents, your vehicle (if you provide one), and for following the law, as set out in the Terms of Use.

3. Rules for everyone

  • Respect. Be polite and respectful to everyone. No abuse, insults, shouting or threats.
  • No harassment. Sexual harassment, unwanted touching, comments about someone's body, stalking, repeated unwanted messages or calls, and following someone after a ride are strictly forbidden.
  • No discrimination. Do not refuse, cancel, rate or treat anyone differently because of their religion, caste, community, gender, sexual orientation, disability, age, language or place of origin.
  • No violence. No physical violence, intimidation, or damage to anyone's property.
  • No alcohol or drugs. Captains must never drive after consuming alcohol or drugs. No one may consume them during a ride.
  • No illegal or dangerous items. No weapons, explosives, inflammable materials, drugs, contraband or anything illegal.
  • Privacy. Use another user's name, phone number and photograph only for the ride or rental you arranged. Do not record or photograph anyone without their permission, and never share another person's details or images.
  • Honesty. No fake accounts, fake rides, fake listings, fake ratings, false reports or forged documents. One account per person.
  • No scams. Never ask anyone for their OTP, UPI PIN, card number or bank details, and never ask for money for anything other than the agreed fare or rent.
  • Use the Platform as intended. Do not use Gosaath to sell or advertise unrelated products, to send spam, or for any unlawful purpose.

4. Rules for captains

  • Keep your driving licence, RC, insurance, PUC certificate and any permit valid, and use only the vehicle you registered in the app.
  • Use a vehicle that the law allows you to use for carrying passengers in the way you are carrying them. Where the law requires a commercial (yellow-board) vehicle or a permit for carrying passengers for hire, you must have it.
  • On a two-wheeler, you and your passenger must both wear a helmet. Carry a clean helmet for your passenger. Carry only one pillion passenger.
  • In an auto or car, never carry more passengers than the vehicle is registered for, and make sure seat belts are available where fitted.
  • Do not use your phone while driving. Obey speed limits, signals and all traffic rules.
  • Check the passenger's name in the app and use the ride code before you start. Take the agreed or normal route and drop the passenger at the agreed place.
  • Charge only the fare shown in the app or agreed before the ride. Never demand extra money, and never threaten to leave a passenger in an unsafe place.
  • Do not take detours to isolated places, do not stop for personal errands, and do not invite other people into the vehicle without the passenger's agreement.
  • Keep your vehicle clean, safe and in good working condition.
  • Pay your own fines, challans and taxes.

5. Rules for passengers

  • Before you get on, check that the captain's name and photo, the vehicle model and the number plate match the app. Share the ride code only with the right captain.
  • Wear a helmet on a two-wheeler and a seat belt in a car. Sit properly and hold on safely.
  • Do not ask the captain to drive fast, break traffic rules, overload the vehicle or take an unsafe route.
  • Be at the pickup point on time. If your plans change, cancel in the app as early as you can.
  • Pay the agreed fare to the captain at the end of the ride, in cash or by UPI.
  • Treat the captain and the vehicle with respect. You are responsible for any damage you cause.

6. Extra rules for Long Rides

  • Captains: post only journeys you are genuinely making, with true times, routes, seats and vehicle details, and a price per seat within the range the app allows.
  • Answer seat requests in time. Once you accept a seat, keep it, or cancel early in the app with a reason.
  • Passengers: request only seats you intend to use, and be at the meeting point on time.
  • Agree luggage, stops, waiting time and any shared costs such as tolls before the journey starts.
  • If a private (non-commercial) vehicle is used, share only the actual cost of the journey and only where the law allows it. See the Ride & Long Ride Terms.

7. Extra rules for rentals

  • Owners: list only vehicles you own or are authorised to rent out, with true photographs, condition, price and kilometre limits, and valid documents.
  • Renters: drive only with a valid licence for that vehicle, use it lawfully, and return it on time, in the same condition.
  • Both: meet in a safe public place, inspect and photograph the vehicle together at pickup and at return, and agree the rent, any deposit and the return time in writing before the keys change hands.
  • The full rules are in the Rental Terms.

8. Safety tips

Before the ride or rental

  • Check the other person's name, photo and rating, and the vehicle number. If anything feels wrong, do not go.
  • Tell a family member or friend where you are going, with whom, and when you expect to arrive.
  • Keep your phone charged and your mobile data on.

During the ride

  • Stay alert. If you feel unsafe, ask to stop in a busy, well-lit public place and get off.
  • Prefer main roads, especially at night.
  • Keep your belongings with you.

Money and fraud

  • Gosaath never collects money: not a single rupee passes through the Gosaath app. Pay only the captain or owner, directly, in cash or by UPI, and never pay anyone who says they are collecting money for Gosaath.
  • You never need to enter your UPI PIN to receive money. Do not scan unknown QR codes to "receive" a payment.
  • Never share an OTP, UPI PIN or card details with anyone, including someone who says they are from Gosaath.

9. Emergencies and helplines

In an emergency, call 112 first. Gosaath is not an emergency service, does not watch rides in real time, and cannot send help.
  • All emergencies (police, fire, ambulance)112
  • Ambulance108
  • Women's helpline181
  • Cyber fraud, including UPI fraud1930 · cybercrime.gov.in

After you are safe, please also tell Gosaath, so that we can take action on the account involved.

10. Reporting a problem

  • Use Support in the app, or write to the Grievance Officer at [email protected] or on WhatsApp at +91 73370 51857.
  • Tell us what happened, when and where, the other person's name, the ride or rental details, and attach any screenshots or photographs.
  • For crimes and accidents, also report to the police. Gosaath will cooperate with any lawful investigation.
  • Making a false report on purpose is itself a breach of these rules.

Time limits for our response are in Grievance Redressal & Contact.

11. What happens if rules are broken

  • Depending on how serious it is, Gosaath may give a warning, limit features, remove posts or listings, suspend an account for a period, or close it permanently, with or without notice.
  • Violence, sexual misconduct, threats, forged documents, fraud and driving under the influence will normally lead to permanent removal and may be reported to the police.
  • Gosaath decides in its reasonable discretion based on the information available to it. Gosaath is not obliged to monitor users or rides, and taking or not taking action does not make Gosaath responsible for what any user did.
  • Someone who is removed must not create a new account.

12. Gosaath's checks are limited

Gosaath reviews the documents and photographs that captains and owners upload, but these checks are limited, and an approval or a "verified" badge is not a guarantee of anyone's identity, background, skill, vehicle or conduct. Gosaath does not carry out police verification or background checks unless it expressly says so. Always make your own checks before a ride or rental, as explained in the Terms of Use.

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