Gosaath
In an emergency, call 112 first
If you are in danger, hurt, or see an accident, call 112 at once. 112 is India's single emergency number for police, fire and ambulance, free from any phone. For an ambulance you can also call 108. Gosaath is not an emergency service and does not watch rides live.
- Get to a safe place if you can: a lit, busy spot, away from traffic.
- Call 112. In the Gosaath app, the SOS sheet has a red Call 112 button, and Profile, then Safety, has Emergency 112.
- Send an SOS from the live ride screen so your emergency contacts can see where you are.
- Use Share live trip to send your location, the captain's name and the vehicle to anyone, by WhatsApp or SMS.
- Note the vehicle number and the captain's name. They are on the live ride screen.
- When you are safe, tell Gosaath: email [email protected] or WhatsApp +91 73370 51857. Gosaath shares ride records with the police on a lawful request.
After a road accident, the driver must help anyone injured get medical care and report the accident to the police, as section 134 of the Motor Vehicles Act, 1988 requires. For online fraud, such as someone asking for your OTP or bank details, call the national cyber crime helpline 1930 or report at cybercrime.gov.in.
Before every ride: check, then share the code
| Step | What to look at | Why |
|---|---|---|
| Check the captain | Name and photo in the app. | The person must match. Captains' documents are checked by Gosaath's team before they can take rides, but always check yourself too. |
| Check the vehicle | Model, colour and number plate in the app. On Long Rides the plate is shown on a yellow board once the captain confirms. | The vehicle and plate must match. Where the law requires it, a paid ride should be in a commercial (yellow-board) vehicle. |
| Say the start code 4 8 2 7 | The 4-digit code in your app. | Say it only after the checks match. The captain enters it to start the ride. Never share it in a chat or with anyone else. |
| Helmet or seat belt | On a bike, both rider and passenger wear helmets. In a car, wear your seat belt. | Required by law. |
| If anything is wrong | The person, vehicle or plate does not match, or you feel unsafe. | Do not start the ride. Cancel it and tell Gosaath. |
Live tracking on the exact road you booked
On a Quick Ride, you and the captain both see the exact road you booked, drawn in purple on the map, never a straight line. After the start code, the part already driven turns grey.
- You see your captain move live: a purple disc with a bike, auto or car icon and an arrow for the direction.
- The status line shows how far away the captain is, "Arrived at pickup", or the distance to the drop.
- A grey chip "Captain's location hasn't updated for a while" warns you when the captain's position is old.
- While a Quick Ride is on and the app is in the background, a ride notification at the top of your phone shows the captain's progress ("Captain … is coming", "Captain … has arrived", "On the way · 3 km to drop"). Tap it to open the live ride.
Wrong-route alerts
If, during the trip, your captain goes well off the road you booked for a while, the app warns you and the captain at the same time.
What you see
A dark-red screen with a white card: "Your captain has left the booked route", how far away the captain is from your road, "Are you safe?", a small live map and a countdown ring (orange, turning red at the end). Your phone vibrates.
| Button or control | How it looks | What it does |
|---|---|---|
| 🛡 I'm safe | Pale-green button with green text and a shield. | Closes the alert. Use it when you know why the captain changed the road, for example a closed road or a turn you asked for. |
| Send SOS | Red button. | Sends an SOS to your emergency contacts straight away. |
| No answer | The countdown runs out. | If the app is running and you do not answer, it sends the SOS for you. |
If the app is in the background, a loud notification "Your captain has left the booked route" asks you to open Gosaath and say if you are safe. The alert closes by itself when the captain is back on the route.
What the captain sees
A red banner: "You're away from the booked route. Please go back to the passenger's road. The passenger and Gosaath have been told." Captains must follow the booked route unless the passenger agrees to a change or the road is closed.
Wrong-route alerts work on Quick Rides booked with a route, after the start code is entered. They are a safety aid and cannot catch every problem. Long Rides do not have live tracking or route alerts; use Share trip details and keep your phone with you.
SOS: alert your emergency contacts
| Button or control | How it looks | What it does |
|---|---|---|
| SOS | A red pill with a white border, a shield and the word SOS, at the top right of the live ride screen. | Tap it to see "Send SOS?" with a red Send SOS and an outline Cancel. Hold it for a moment to send at once. |
What an SOS does
- It sends an in-app alert and a notification, "SOS from (your name)", to your emergency contacts who use the Gosaath app.
- They see your name and number, the captain's name and number, the vehicle, where you were going, and your live location, and can follow the trip on a map until it ends. They get buttons to call you and to call 112.
- The SOS is recorded so Gosaath's team can review it and help with any complaint or police request.
- It does not send SMS or WhatsApp messages and does not call anyone automatically. For contacts who do not use Gosaath, use Share live trip.
After you send it
A sheet with a red SOS beacon says "SOS sent to 2 contacts" (or "SOS sent to Gosaath" if none of your contacts use the app). It offers a purple Add emergency contacts when nobody on the app got it, a red Call 112, an outline Share live trip and a grey Close. If it could not be sent: "Could not send the SOS. Check your internet. You can still call 112 or share your live trip."
If someone sends you an SOS
Your phone vibrates and a red screen shows "SOS from (name)", a LIVE map, the captain and vehicle, and buttons Call (name) (red) and Call 112. If you close it, a red pill "SOS from (name) ›" stays at the top of the app so you can open it again.
Emergency contacts
Open Profile, then Safety, then Emergency contacts. You can add up to 3 people.
| Button or control | How it looks | What it does |
|---|---|---|
| Contact 1, 2, 3 | A card with NAME and MOBILE NUMBER (10 digits, starting with 6 to 9), a green Uses Gosaath badge when that person has the app, and a red 🗑 Remove. | Type the name and number on the Gosaath keypads. The app does not read your phone's contacts. |
| + Add a contact | Dashed lilac button, hidden when you have 3. | Adds another card. |
| Save contacts Saved ✓ | Purple; turns green with "Saved ✓". | Saves your list. |
Gosaath uses these numbers only to alert those people when you send an SOS. Ask your contacts to install the Gosaath app, so they can receive your alert.
Safety on Long Rides and Rentals
Long Rides
- Every passenger sends a live photo with a seat request, and names and live photos of anyone travelling with them, so the captain knows who is coming.
- Passengers never see the captain's phone number; talk in the in-app chat, which is monitored by Gosaath for safety. Never share bank details or OTPs.
- Once the captain confirms, you see the captain's full name and photo, the vehicle and the number plate on a yellow board. Check them all, and that it is a commercial (yellow-board) vehicle, before you get in.
- Use Share trip details to send the route, captain, vehicle and plate to family.
Rentals
- Meet the owner in a safe, public place. See the vehicle in person, and check its RC, insurance and PUC.
- The app does not ask renters for a driving licence or a live photo, so owners must check the renter's original driving licence in person before handing over the vehicle.
- Take dated photos of the vehicle, the km reading and the fuel at pickup and at return, and agree the rent and any deposit in writing.
- Do not hand over original identity documents such as an Aadhaar card. A masked copy is enough.
Safety rules for captains
- Hold a valid driving licence for the vehicle class, and keep the RC, insurance (at least third-party), PUC and any permit valid.
- On a two-wheeler, you and your passenger both wear helmets; carry only one pillion passenger.
- Never drive after alcohol or drugs, and never use a phone in your hand while driving. Pull over to use the app.
- Start only with the passenger's start code, follow the booked route, and drop the passenger at the booked place.
- Treat every passenger with respect. Harassment of any kind leads to removal and may be reported to the police.
The full list is in the Captain Terms & Responsibilities.
Report a problem
- Passengers: Profile, then Settings, then Help & Support (Call, WhatsApp or Chat with us).
- Captains: Profile, then Help & support, then Raise a ticket.
- Email [email protected] or WhatsApp +91 73370 51857. Give the request ID if you have one.
- Formal complaints: Grievance Redressal.
Questions and answers
Does Gosaath track my ride live?
The app shows the captain's live position to the passenger during a Quick Ride, and to emergency contacts after an SOS. Gosaath's team does not watch rides live. Every SOS is recorded for review.
When does the wrong-route alert appear?
During a Quick Ride, after the start code, if the captain goes well off the road you booked for a while. You answer I'm safe or Send SOS; with no answer, the app sends the SOS for you.
Who gets my SOS?
Your emergency contacts (up to 3) who use the Gosaath app. It is also recorded for Gosaath's team. It does not send SMS. Call 112 in any emergency.
How many emergency contacts can I add?
Up to 3, in Profile, then Safety, then Emergency contacts.
Is the chat monitored?
Yes. Ride chats are monitored by Gosaath for everyone's safety, and are deleted automatically 14 days after the ride ends.
What number should I call in an emergency in India?
112 for police, fire and ambulance. 108 for an ambulance. 1930 for cyber fraud.